Smart Cremation

Answering service only way to contact and no returns your call after they get your money.

When my wife passed away they were quick, sensitive and very professional. I referred them with complete confidence.

I don't know what these people are complaining about. They are probably competitors with other companies. Smart Cremation representatives I have dealt with have acted in the most professional matter with every correspondence. Their customer service is exceptional at every level. Their cremation prices are some of the most competitive I have seen. No problems here. You will be in great hands with Smart

I contacted Smart Cremation to prepare everything before my death. They took the first payment and had to send me urn and payment plan. After two weeks, I didn’t receive something. So, I sent few emails to the customer service trying to get some instructions and confirmation. They have never answered me. Then I decided to call and explain my problem. I have been talking to Smart Cremation representative for about half an hour and didn’t get necessary information. As to me it is ridiculous! I don’t want to search for another company and I simply don’t have money anymore.
I don’t have an agreement with them as I did everything via the telephone. I have sent them my last warning that I am waiting till the end of the week and then I am going to contact BBB, Police and other instances. I can’t believe I chose this untrustworthy company and paid them money. I should have checked them on the internet before buying. Now I see that there are so many people who got scammed by Smart Cremation and who can’t get their money back.
This company will persuade you to pay for the services you will never get. Please watch out and spread this to the world.

Smart Cremation is nothing but waste of time and money.
I decided to use their services and to take an advantage of prepaid cremation before my death, I don't want to cause problems for my family after I die and I consider the cemeteries as just a waste of land. I contacted this company and their representative explained me all terms and conditions very carefully so it seems that I understood all rules. After I made a payment they send me my urn and promised to send me future payments plan. The problem was that I never received this and also no receipt of invoice after I made a payment. I contacted their customer support service and explained my problem, they said that there was a mistake when I made a payment and it didn't go through so they didn't send me anything. I checked this at my bank and found that payment was successful. After I provided this information to this company, they promised me to fix everything in 30 days and to send me items I paid for but in three months time I received nothing from them. Each time I contact Smart Cremation they just give me fake promises and nothing more.
This is the worst customer service ever and complete waste of money. Beware and be careful, don't allow them to steal your money!!!