Program Solutions

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Program Solutions Complaints and Reviews

Jan 1, 2014

Poor Quality Work and Poor Service, Misrepresentation

I started searching the internet to see what other people had to say about Madwire Media. I have had a terrible experience with them. But I thought I would give them the benefit of the doubt because if I was the only one having problems with them then I would be willing to admit it was probably about me and not about them. Most of the feedback I found on the internet was positive, but I noticed that they all had a similar look and feel and it appears that Madwire, being SEO experts have loaded the internet with their obviously staged phony positive feedback videos and testimonials (the same ones they kept urging me to watch during the sales process). So I dug a little deeper and sure enough came up with some feedback that was more realistic according to my recent experience with Madwire.
Like one of the other posters above they promised me all kind of response to the website they would create. I balked at signing an oppressive, overpriced contract for website design but Madwire’s salesperson told me that was to protect them because of all the work they were going to put into the original design of my site. Their salesperson said, All you need is one sale, and it will pay for itself. I was really excited but just about fell out of my chair when I saw the rudimentary web design they provided that looked like a template some ten year old kid could easily have created in 20 minutes. In fact I went to one of those fee web design sites and did a better job myself for free in just an hour or so. Madwire has taken months and is yet to produce a viable site. They totally ignored all the information I provided to them about what I wanted my site to look like and how I wanted to present my business. Of all the lies Madwire's salesperson told me during the totally rip-off sales process is that because of the holidays it was a slow period and so Madwire's design and marketing department would have a lot of time and energy to really focus in on my site. Their own marketing guy told me this was an out and out misrepresentation because of all the merchandising sites Madwire had under contract and it was crazy busy over the holidays. Guess that is why their wed design guy would not return my phone calls. Like the person who posted above, I am now going broke with absolutely nothing to show for the money I spent with Madwire and the only response I have gotten from them when I emailed to let them know my concerns with their service is, Your payment is overdue and I am still waiting for that one sale that was going to pay for everything. Funny that during the sales process they were calling me every day, now that I have asked them for help it is radio silence, all I get from them is, shut up and pay up! even though now I am unemployed and have no business at all.

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