A#1 Air

I came here to read a review but instead it seems either someone is trying to make a point or this site isn't what it pretends to be.

We called them to our house to replace our compressor that had been going bad for the past week or so. This was in June of 2012. They sent two SALES PERSONS who worked in tandem to give us a very scripted sales pitch. They offered us on the spot no interest financing (which was actually a VISA credit card application) and they told us they would install a top of the line compressor later that same day for $4,884. We signed on and agreed to have the work done.

About 4 hours later their truck and installers showed up and installed a Goodman compressor, I had never heard of it. It worked well, but it was definitely the top of the line product I was promised. I did some research that night and discovered that Goodman brand compressors are a value level and VERY inexpensive. I was getting quotes from $1,200-$1,800, installed. I had another A/C company tech come to the house and give me his opinion. He told me I got ripped off big time.

I called A#1 Air and spoke directly with Sherry Green, owner, who called me back immediately after I left her company a strongly-worded voicemail saying I wanted the unit uninstalled and I also wanted a full refund. She was very apologetic and offered to cut the price in half, $2,400, on the spot. I said absolutely not. She then said she can go down to $2,000, but that is her final offer. I accepted it, as I did not want to rely on her company to come back out to my house for anything ever again.

A#1 Air is a total scam company. I advise that you look elsewhere for your A/C repair needs.

A#1 Air - this is quite small company from Texas which provides air condition services. They also offer certified technicians on-call to handle all your air conditioning, heating and appliance repair needs 24/7. This company offers high quality customer service in air conditioning but actually their services are not that good as company claims to be. And the most sad this id that company doesn't want to improve it and provide at least good customer support service. I hired them for air conditioning installation for my house. I am from Texas and this company was very advertised there. I received services quite fast, but the problem was that they haven't been made really qualitative. People who worked in my house left there huge mess and damaged walls when they promised me that their professional can install air conditioning with minimal damages. Ok, this I can forgot even after I was a bit disappointed. Another problem was that in two months air conditioning stopped working without any reason. I compacted this company and they promised me a warranty repair. Their technician supposed to arrive next day but he missed our appointment. I was waiting for their technician more than one week when he finally came and I had to call this company each day. After short inspection, technician said that it is not their problem and A#1 Air doesn't cover such damages but the same time he never explained me where was the damage!!! So I had to hire another company where people fixed that problem quite fast, cheap and good. After such experience I will never recommend A#1 Air to anyone!!!
Avoid at all costs:
A#1 Air, Inc.
1605 Crescent Circle Ste 200, Carrollton, Texas 75006
www.anumber1air.com
Phone: (817) 500-5343

A#1 Air installed a new furnace and air conditioning system in my home. They provided me with exclusive lifetime warranty on installation. Workmanship and ductwork specifies that the warranty includes 10 year warranty on all parts, 10 year warranty on all labour, lifetime warranty on air conditioning compressor, and lifetime warranty on the furnace heat exchanger.
After about two months I called them because my air conditioning system was not working properly. It would not produce cold or cool air. When I called, the receptionist told me that they had closed their office and that they were working out of another state now and she was not sure if they would honour my contract / warranty. She said that she will pass my information to their manager. She also gave me the number to a technician who turned out to be the same technician who had installed my system originally. The technician told me that my system had a leak. He charged me $150.00 for his service. He did not fix the leak. I contacted A#1 Air again and told them what had taken place, and asked if they were going to honour my warranty. They asked me to send them a copy of my warranty and the bill from the technician. I faxed them a copy of both and haven’t heard from this company since.

I can't say anything good about this company even if I wanted to. They came to my house to fix some things. They ended up braking other things along the way and never apologized, and even took more money from me for their “services”.
Calling their supervisor did not bring any good results, as he is a mean man, who obviously trains his staff to behave like this and take as much money as possible. I would not mind, since I don't have a husband who could fix these things for free. But they actually did nothing!
Now I'm out of $800.00, and I have to find another repair company to help me out.
I am not sure how to find one, since it is hard to find an honest company. Sadly I have been noticing that most businesses are not cheating their clients. There are so many competitors in the same fields, that they are just unable to earn money the honest way. But that is not an excuse and I am not protecting them, since I am a victim myself.
I think these businesses should be investigated and closed. I want fraud to be gone. I don't want my child to grow in a dishonest world where you can't even trust the mailman.

I used this company time ago and I will never recommend it to anyone! I just wasted my time and money with them.
I found this company when I was looking for new air condition system. They offered high quality product and high quality service. Well about their service I have no complaints because all their employees and technicians who came to my house was pleasant, friendly and respectful. Even each time I contacted their support service I always received a good answer and I can't remember rude service. But the product and its installation - that is the real problem. They sold me junk air conditioning system when I paid them for high quality one and it was installed poorly. The same time they caused damages to my house and they promised me to fix everything but nobody arrived after their first installation service.
Later, in three months conditioner stopped working. I contacted this company and they send a technician who fixed everything but I have to pay thousands for that service. He said that he must check all working parts as well and charged me extra $500 for nothing. He didn't complete his job properly and in couple of months the same problem appeared. I contacted this company again and after their technician came I had to pay more again. Why I have to pay for their mistakes? I refused in payment and hired another company which fixed everything really good and charged me twice less.
Beware of A#1 Air, it is not what it claims to be!
Here are more details for your information:
A#1 Air
1605 Crescent Circle Ste 200, Carrollton, Texas 75006
Website: http://www.anumber1air.com
Phone: (817) 500-5343