Omni Tech Support

Ms.Kathi Whitmer contacted us to install and purchase windows 8.1 operating system and to fix an email issue. Her Yahoo mail issue was not fixed because she couldn’t provide us with the reset code that she would receive in her phone from Yahoo. So, we couldn’t fix both issues. She didn’t have an admin right which was required to fix the issue. However, we tried our best in fixing her issue, only one.
Because the issue we resolved was complex and took time to complete, she phoned inbound and asked for refund. We explained how the issue was complex and she agreed to let us continue. Afterwards she confirmed that her laptop was working fine.

Then she wanted to fix the issue with her email on the desktop. We informed the customer to contact Yahoo to reset password, as it was not possible to fix it from our end and she agreed. Then we performed optimization on her computer and closed the session. Next day, we called her to check if everything is working fine but it reached voice mail. Later, our corporate office called her twice but it reached her voice mail box both time. We sent emails too requesting her to get back to us with the Yahoo reset.

On Sept 10, 2014 we received a dispute notification from her bank. She called us and informed that she made a BBB complaint against us and also a police report, which is very confusing. She also demanded $200 more because of the time taken and because she claimed that our technicians messed up her computer. We record every keystroke, so after investigating, we found that was not the case. Nothing was done by us to harm her computer. We promised to get back to her. Later we decided to refund her full amount and refunded it on Oct 08, 2014 and she agreed to the terms of the refund. Below are the transaction details;

Transaction Approved.
Transaction ID: 2435869284

We are sorry for any inconvenience Ms. Whitmer feels happened. Regretfully, she didn’t get the proper information from Yahoo to give to us to fix the Yahoo issue. When she asked us to cancel the services, we canceled the Windows 8.1 operation system purchase. Now we refunded her entire amount. Furthermore, had she let us fix her issue, she would not have needed to use an outside service. Per the terms of agreement she signed, she may not be refunded any more than she paid. We did not cause anything negative on her computer. We consider this case as closed.

That was a scammer pretending to be from Omnitech Support. We, OmniTech Support do not call our customers asking for remote control to run a diagnostic check. Only a scammer would do that. This is unfortunate that this customer has been contacted by the scammers. Unfortunately, he is not alone. If anybody calls with this scam, or a scam saying that your computer is infected, the best course of action is to hang-up the phone, or tell the scammer that you don’t have a computer or have a Mac. That will stop them. We request this person to provide little more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything.

We are investigating this scam, as are industry leaders like Microsoft. In fact, they have gone on to say “Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.” If these scammers can be identified, we will immediately take legal action against them. If you have written down the scammer’s number, we ask that to email us at [email protected].

To educate our customers, in fact, we sent an email out informing that we will never contact them stating there is something wrong with their computer and if someone does then you can know that they are scammers. OmniTech Support is a trustworthy company that always tries to meet our customers’ needs and we seek to resolve any issue or confusion quickly.

Microsoft NEVER redirects their customers to OmniTech Support or ANY other third-party. We are not related to Microsoft. We are a fee-based, independent large support organization. This person obviously had an issue which is why he contacted us. However, in this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place.

We use a recognized third-party diagnostic tool to diagnose any issues that may be impacting. We cannot and wouldn’t manipulate the results. If the diagnosis is that something is infecting the computer, there is. A $249 fee would be for a subscription plan in addition to the single-issue fix which would include unlimited tech support. The lower price quoted was for a single-issue virus removal. Some viruses are active only for a small percentage of time to avoid detection by many anti-virus programs. That may be why, this customer’s issue appeared to be fixed. This person certainly was not scammed.

We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.

A computer is not like a car. While it would be rare for a new car to develop problems after 5 days, a new computer can get corrupted in a flash. Visits to unscrupulous websites can immediately infect a computer, even one with a “fresh” install, if it does not have a proper firewall and anti-virus extension. Relatively new computers too may have corrupt registry entry & other system errors which precisely can slow computer performance. Before checking anyone’s computer, neither our technician nor anybody can claim that it is affected by viruses. Generally, we run a PC-health check scan as a basic troubleshooting step to reveal the root cause of the issue (if any), or to check if any other issues are present in the computer which is causing this current issue. PC-health check scan is third party software and we do not have any control or influence over its scan results. What it reveals is the truth about the health of the computer that was scanned.


OmniTech Support is a fee-based, large and reputable online technical support organization, having thousands of satisfied customers. OmniTech has a few unsatisfied customers, but that is a tiny fraction compared to our satisfied customers. Most of the complaints are from people who don’t know how to interpret search engine results, or don’t understand how fee-based remote technical support works. Our service charges are clearly upfront mentioned in our website and we identify ourselves repeatedly. A $249 fee is not for a single issue fix, instead it is for a subscription plan. We offer Yearly, Half-yearly and Quarterly service plans which are economical, beneficial and work out for everyone in most of cases as they include UNLIMITED tech support.

Apart from these service plans we have per-issue fix plan and if customer doesn’t wish to subscribe for Yearly or Half-Yearly plan then he can go with per-issue fix plan. The service charges for per-issue fix will vary depending on the issue’s complexity. Our technician takes remote access only with prior permission of the customer and the customer will have the full control to override any action while remote session is going on. The customer can watch all steps performed by our technician. Once, remote access is disconnected; we cannot re-establish the remote connection without the customer’s assistance & permission. We also record every keystroke for training, quality assurance and verification purposes

If this person can provide us some more details like his customer ID # (provided when signing up with us), date of contact or email address, then we would be happy to investigate this case further and can say, what was actually, if anything, transpired. We request this person to get back to us so that we can investigate his issue and can sort this matter out, but only if this person is a real customer of OmniTech to start with.

Obviously, this person had an issue which is why she contacted us. We never claim to be Microsoft nor work for them. We are a Certified Microsoft Partner, certified to work on Microsoft products and we are a Microsoft reseller, but do not claim to be Microsoft any more than a garage that works on Fords as claiming to be Ford Motor Company.

We are headquartered in Los Angeles. We are a large online support organization and we are managing our business from all over the world. We have offices and technicians in The India, Philippines and the USA. We are a global company and certified to work on any software-related issues. We are not scamming anyone or not performing any unethical practices, like this person stated in her complaint. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level.

Generally, we access the customer’s computer using a standard and respected remote access tool which is needed to allow us to be able to check any issue in detail and to work on the customer’s computer so as to fix the issue. Our process is very transparent and the customer can monitor every step performed by our technician. If they wish, they can immediately terminate the remote access.

We do not charge $249.99 for a single-issue fix. The customer’s complaint in this regards is misleading and inaccurate. For $249.99, a customer would get 6 months of UNLIMITED tech support. In fact, if you go to our website, www.omnitechsupport.com, you can see that customers can get “Annual Unlimited PC Maintenance & Tech Support starting from just $299.99 a year” for a single computer.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. We invite this person to provide some more details like, date of contacting us, the customer ID she was given, so that we can investigate further into this particular case. As always, we are here to assist people who need our Microsoft certified technician’s help regarding their any software related-issues at economical cost. We provide quality, affordable technical support, and always try to provide the best services to our customers.

This person, unfortunately, is correct. He was indeed scammed by someone POSING to be from OmniTech Support. Scammers are calling people posing as a technician from a leading software company (like Microsoft or MacAfee), a hardware company (like Dell or Sony), or a top-tier tech support company (like OmniTech Support is. Anyone who is reading this needs to stop and think about it. Only a scammer would ask for payment or remote access using scare tactic such as claiming that your computers had been infected by virus infections and had major software failures.

So, the call this person received was certainly not from OmniTech Support. It was a scam call. We simply don’t call people. This is another version of a well-known scam that has intensified recently. If anyone calls you about your computer’s functioning, they are not legit.

Unfortunately, the customer himself agreed and authorized the payment and it was charged from his PayPal account and through Xoom. We do not accept other payment mode rather than Credit/debit card or Checking account. So that proves it is not us. We use a trusted, secure third-party payment gateway (USAePay & NMI) and we NEVER even SEE a customer’s credit card information, just who paid us and how much.

It is the scammers, posing as OmniTech Support, who asked him to add funds to PayPal. To reiterate, we never make outbound calls, except to existing customers whose plan is about to expire. We never trick anyone forcefully to pay for our services. One of the reasons why we are rated highly is not only because we always strive to satisfy our customers’ needs and concerns is also because we are very careful to make sure we follow steps to ensure that our customers’ computers are working well and are not compromised by malware or registry issues.

This person has been contacted by the scammers. Unfortunately, he is not alone. If anybody calls with this scam, the best course of action is to hang-up the phone. OmniTech Support is doing everything we can to find out who is responsible for these scam calls. So is Microsoft. Unfortunately, they are probably not the result of a single person or organization. They appear to be coming from either India, China or Russia. All who receive these calls should try and note the caller ID (If available) and the time of the call and report it to the Federal Trade Commission.

Key Points for EVERYONE to Remember:
1. Absolutely no one claim that a computer is infected, or a driver is out of date, unless they have direct physical or customer-granted remote access to the computer. If someone calls with this claim, people should just hang up.
2. Do not take unsolicited calls, where someone is asking for your credit card information, even if they say it’s because you are owed a credit.
3. Legitimate tech support companies do not get paid via Western Union or Xoom. The scammers want their scam to go on, so they need to remain anonymous. .

We always try to meet our customers' needs and expectations. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support.

We are an independent Technical support company and we provide support for various software issues on computers with the help of our experienced technicians. We, at OmniTech Support, have thousands of customers who are in long time relationship with us and they are happy with our reliable support. In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of supposedly contacting us, the customer ID he was given, or email address, so that we can investigate further into this particular case. We never inject a malware into our customer’s computer. We record every remote session and it can be proved. With our customer’s permission we are granted a one-time remote access to their computer. Then we then use a well-accepted third party diagnostic tool to uncover the root cause of any issue. We cannot manipulate the results. Before a customer exits a session, we remove these two items, or the customer can do so by using the ad/remove program app in their Windows Control Panel. They are not “quasi malware”.

We provide quality, affordable technical support, and always try to provide the best services to our customers.

This is becoming a harassing nuisance. That unknown number for Omni Tech won't stop calling. I don't what to do next because I tried to tell them to stop calling my cell phone number. However they failed me with such belittlement and intimidation.

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They pick & choose what to post. I sent the same negative review with no foul language of Omni Tech Support twice. Niether was posted. Don't waste you time.

I appreciate all the help by the technicians in OMNI TECH SUPPORT. They are really good in their jobs. Tech 302 is very helpful and he took care of my 3 computers; The money that I invested with them is worth every penny. Great support and I will continue with them

I had an Adobe problem thought I was calling Adobe call desk. Nope. I got a sales kid who messed with my computer for two hours plus trying to sell my products ranging from $299 to $810. No fix no sale. Stay away.

well joe was helpful and my computer is fixed. ext 508 thanks for the follow up Noah

online support is very professional, courteous and fast. They have always solved my problems ext 508

ext 508 Joe has been very helpful. He has done his best to help me. Very Satisfied with him. He is a very nice person.

issue have been resolved , thank you


xt508

As far as I can tell omnitech support did a good job of ridding me of the viruses I had. The people behind the phone could not have been nicer.

ext508

Whenever something is not working properly with my computer, OMNITECH SUPPORT is a phone call away. They've always used remot control to fix my problem for a charge of $149.99, which I am assuming is a 1 time charge, as nobody told me anything different.

I had a problem with Outlook for Mac with our small business in Sao Paulo. I fell for their advertising and claim that they operated out of Los Angeles. When I began, they assured me that they could fix my problem but I had to pay $249.99 for a maintenance contract which I did. Immediately thereafter they tried to sell me a cloud storage for $940 which I rejected but the first hour they just keep hammering on the fact that I was a Premium Client and needed this service. They cut the price in half and I still rejected it as I have carbonite and told them that I had this. Then they began to fool around with my programs and after 24 hours working with six different technicians, they only succeded in loosing all my data, emails and contacts. After two days of trying to resolve this, they told me a supervisor would give me a call. Naturally I never received the call. The experience with these fraudsters is an absolute disaster from which it will be impossible to recover fully. Be careful---very careful

This company is running in the name of C C CUBED SOLUTIONS in India and take engineers to cheat the US people and get money from them by saying threats are found in their computer. C Cubed working for omni tech support which has head quarters at phillipines. My dear friends, please be aware of this culprit company. Don't waste your life.. Please ban these type of fraud companies.. Thay give training for freshers and send back them if they are not upto the expectation if the company.. I request all college people,not to allow them inside your campus for recruitment..

Hackers are able to get OMNI customer phone numbers. They will call a customer with some personal details like sign in date, and scare the customer to allow hackers to control their computers. Phone the OMNI 1 800 number to fix any problems created. Do not pay the hackers anything. Scammed

I don't get this people who complain too much, in my case, I have a complex issue wherein my computer was hacked and I can't get in to my computer and wasn't sure what to do. I used my phone to search for Microsoft support but it took me half a day to find at least an inkling how to get in touch. Finally I decided to go a website that keeps on popping up whenever I run a search for Microsoft support. At first it was Fix Now Support then they directed me to Omnitechsupport, I talked to Andrew and he connected me to a technician and connected me to a technician named Ryan. He explained what happened and what needs to be done. After a couple of negotiations to fix my computer, we settled for $249.99 (w/c is pretty high for me) and he told me that it includes 6 months support and protection. But who would have thought that my computer will be fixed and the best part about it is that they also included a tool where I could connect to a technician any time of the day. Now every time I have a problem with my computer - even simple thing. I use the help icon to get in touch with them and have them fix it. The only regret I have now is I should have opted for their 2yr program. Which in my opinion is a good deal. The money that I invested with them is worth every penny. For all the people who think that this company is a scam, check their website, call BBB. But I guess you're too dumb to figure that out too.

Back in July 2014, I was referred to Omni Tech Support by MicroSoft. I was extremely upset about the condition of my compuer and Omni Tech Support relieved all of my worries with a way to pay for my fees. Thank you Omni and Staff!

First and foremost, the call this person received was certainly not from OmniTech Support. It was a scam call. It was not us. We simply don’t call people and tell them to update anything in their computer.

It sounds like someone was trying to scam these people with these calls. This is a scam that has intensified recently whereby scammers, claiming to be from Microsoft or a Top-Tier tech support firm (Like OmniTech Support is) and saying that her computer was infected and that the only way to prevent a system crash is to buy tech support from them. That’s the scam. No one can specifically diagnose a computer issue unless the computer is in their physical possession or that they are remotely connected to it.

These tech support scam calls that are making the rounds recently are from unscrupulous companies and individuals, who are calling people claiming that their computer is infected with numerous viruses and that the only way to prevent their computer from fatally crashing is to subscribe to their tech support services, so they can remove the threats. Sometimes, to lend credibility to their scam, they claim to be representatives of a leading tech support company, like we are. We are a top ten tech support firm.

This is a well-known scam that has intensified recently. Absolutely no one can tell if a computer needs an update, unless they have direct access to the computer. If someone calls with this claim, people should just hang up. This tech support scam that is making the rounds recently are from unscrupulous companies and individuals, that are calling people claiming that their computer is infected with numerous viruses and that the only way to prevent their computer from fatally crashing is to subscribe to their tech support services, so they can remove the threats. Sometimes, to lend credibility to their scam, they claim to be representatives of a leading tech support company, like we are. We are a top ten tech support firm.

We never cold call anyone. A legitimate remote tech support company, however, needs to use, with the customer’s permission, a remote access tool like Team Viewer or “LogMeIn” in order to connect with the customer’s computer to diagnose issues and fix software and/or remove malicious files. That’s the only way they can. These tools are totally transparent, however, as the customer can see every step that the technician is taking. The techs are trying to fix software; they don’t need physical possession of the computer to fix it. Physical possession of the computer is necessary to fix hardware-related issues. Remote access cannot fix hardware issues.

So, if anyone cold-calls you and wants to install Team Viewer or “LogMeIn”, hang up.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like, date of supposedly contacting us, the customer ID they was given, or his email address, so that we can investigate further into this particular case. On this alleged situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. We are a large online support organization and we are managing our business from all over the world and we are headquartered in Los Angeles.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. However, we can equivocally state that this person is mistaken. Microsoft never directs anyone to us. They don’t direct anyone to any third-party. If anyone wants to contact Microsoft support directly, they should go to the Microsoft support site (www.support.microsoft.com). We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years.

Also, this person was not talking with OmniTech Support. We suspect that this person may have been the target of an attempted scam by someone posing as an OmniTech Support agent. No one can determine or claim that there are infections on a computer without having physical or remote access to it and running a diagnosis on it. So, it is backwards and an obvious scam if someone says the computer is infected and then wants remote access! If anyone gets a call from anyone saying that their computer is infected, hang up. To lend credibility to their scam, these scammers say they are from Microsoft or a Top-Tier tech support firm (like us). The really clever scammers may even spoof (creating a false display) a legitimate company’s phone number.

Suffice it to say, we provide cost-effective support to thousands of satisfied customers a day with the help of hundreds of professional Microsoft certified technicians. We provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was.

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Omnitech works and connect with the US peoples with help of an INDIAN TECH SUPPORT company Named CCUBED SOLUTIONS and this OMNITECH is not a AUTHORIZED MICROSOFT TECH SUPPORT...the omnitech cheats all the US peoples ...they over charge their affordable service plan...$199.99 for 12 months they normally cheats the US peoples by charging higher rates that is $399.99 for 12 months and some times the piching may vary according to the cleverness of the US peoples they even charge $800 to $1500 for those customers who were not aware about the usage of the computer......All the OMNITECH technicians use a Tool called ASO(advance system optimizer) this applications once installed in the customers computers ruins the customers computer and creates 1000 of virus infections in their computer and make the US people believe that their computer is really infected by virus but actually this is a SCAM..they cheats all the US peoples in the same way once they get connected to them in the chat sessions..... I am one of the technician who worked for OMNITECH from INDIA .... please for all the US peoples who reads this POST.... please get a complete refund from OMNITECH support if you have paid or signed up for a service plan with them and file a complaing with BBB to protects all the US peoples from this OMNITECH SCAMMERS

joe was very helpful and he took care of my desktop wallpaper , my freezing on my compute an the fading in nd out of ech website. i thank that joe took v goodcare o me and my cmputer and i f the problm olvingthat hasee done. cannot at thi ime thank of anytig that nds to be takecae of for me


Joe did an excellent job and kept me in touch about anything that was questionable. Deleted all unnesscary files and explaind acordingly. Over all very pleased with his service and performance.

Joe did an excellent job and kept me in touch about anythyng that was questionable. Deleted all unnesseary files and explain acordingly. over all very pleased with his service and performance.

On Sept 7,2014 In good faith I called omintech support to fix my laptop. THAT WAS A HORRIBLE MISTAKE !!!! After $349.99 charge per Eva Tech 53 that her techs could and would fix my problem. They will do a complete fix,full verison of advanced system optimizer, 5g3 cloud back up, virus protections, and windows 8, they did install bitfinder, and a icon of omintech callme. on the phone for 11hrs ( from 12:45pm to 12:10am) with tech 53 Eva, tech 114 Laura, Brian, Edward,Trevor, missing the whole day Sunday,a birthday party, had no lunch no supper , plus they had to use my desktop to get into the labtop , tech 114 missed up my yahoo, which they gave me a toll free number to call to get it fix which I was on waiting due to high call volume for 45min on cell,finally hung up, called yahoo Monday morning finally got someone ,they fixed my problem in 10mins. BUT my laptop still was not working Monday morning. I called my manufactor of the laptop explained to them what went on, they agreed to to due a diagnostic with no charge to make sure it was not the laptop itself was bad, only to find that omintech was in my networking and they are heckers. That the reason my computer wasn't working was omintech was holding my computer hostage in hopes that I would called them back to get more money out of me to fix it./ I called my credit card company explained what was going on put the charge in dispute. On Tuesday had laptop looked at it is going to cost $200.00 to fix what omintech did to it. They did remove the icon, bitfinder found out windows 8 never was installed, was informed need to have laptop cleaned out reloaded like it was just from the manufactory . I called the bbb in Ohio , they gave me name of company owner,number, address to omintech, got on line on desktop with the bbb in California and behold all the horrible stories of this company screwing other computers, ripping off the elderly, not fixing the problem but making a bigger mess, and one report that a person stated his savings was taken, Finding out they are heckers. I called our local police department made a report , called my inter service company, my iphone company , bank the credit card company canceled this card ,gave the my # for the police report called the bbb in ohio which I had to report this to the bbb in california. I did get a hold fo Cindy at corp she stated she received the letter from my credit card company on the dispute for the fee I was charged, I told her I knew he company was heckers, that i made a police report and they need to get out of my network. Cindy assured me that they are not in the network, I did explain I have a good friend that is FBI and I would have this looked into if I have any problems. Cindy Assured me there would not be any problems and if I had any questions that I could call her, she gave me her ext but I did have a question called her back , the man that answered stated thay Cindy would not talk to me due to the fact that they are credting my credit card co. and this was closed. I explained to the man that Cindy gave me her ext and if I had any questions to call her , we did argue for a few minutes Cindy finally came back on the phone explained that it is going to cost $200 to fix this problem that the techs created and asked if they would pay for it. Cindy stated she would review with her supervisor, Domionic and PROMISED that she would call me back tonight Sept 11,2014 within 45 to 50mins that was at 6pm EST, and 3pm california time and here it is 10:30pm EST in Ohio and no phone call. IMAGE THAT!!!!!! Sept 11,2014 and still not laptop... I hope this is read along with others that have written about this company before they use them. I also hope the bbb does more investigating into this company . I will continue with the bbb on this till I know they will not do this to anyone any more!!!

I received a call and stated they were from Omintec and needed me to give them control to run a check. Since we do have Omni Tec I allowed it , but got suspicious when he said it would take a while so I could go do something else and he would call when finished.
I watched and he went to a foreign site and clicked on purchase to buy an I pad. I quickly shut down my computer. He of corse called back and did for several days.
I contacted Omni Tec and they told me that these people were scammers and they would fix my problem but since my computer is now locked up they can't.
Not happy with Omni Tec.