Vanguard Funding, LLC

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Vanguard Funding, LLC Complaints and Reviews

Aug 29, 2013

Wouldn't recommend Vanguard, even to my worst enemy

Wouldn't recommend Vanguard, even to my worst enemy! Horrible experience. I wish I never chose them for my mortgage company/for closing. Unreliable, did NOT meet deadlines. If you are considering to take a loan from Vanguard Funding LLC consider yourself warned and don't make a mistake that will bring lots of headache for you. Vanguard Funding, LLC causing lots of problems to their customers because of their slow customer service. They are definitely not cut out for business like this.

As I already mentioned, wouldn't recommend them, even to my worst enemy!
Aug 29, 2013

There is no place for such attitude to customers

I took a loan from Vanguard Funding and at first everything was fine, I received full amount on time and started to pay off my loan on schedule. But at some point because of my financial situation I wasn't able to make scheduled payments so it became a routine for me to contact their customer support and sort things out. The thing I would like to complain about is the slow reaction of Vanguard Funding, LLC customer support. I was receiving answers to my queries only after a few days and because of that there wasn't enough time for me to react to the answer. For example one day I was asking to postpone scheduled payment day for 5 days but because I didn't know what their answer would be by the time I received it was completely different situation... This exact scenario happened several times and I believe it is direct fault of Vanguard Funding, LLC slow customer support. There is no place for such attitude to customers when financial obligation like this are on stake. Luckily I paid off my loan in full recently and I won't have to tolerate such slow customer support anymore.

Website: http://www.vanguardfunding.net/
Phone: (877) 881-0010
Facebook URL: https://www.facebook.com/pages/Vanguard-Funding/492697657416965
Twitter URL: https://twitter.com/VanguardFunding

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